Customer Service

Privacy & Security: Five Redwoods LLC only collects information necessary for billing and internal marketing. This will assist us in focusing more attention on our products and you, our customers. We honor your privacy and will not submit, sell, exchange or deliver your personal or company information to outside sources. We do not share or sell information that you collect from your visitors to your website. Also, we will not send unsolicited email (spam). At Five Redwoods LLC we have high expectations for the confidentiality and privacy of everyone's personal information. We recognize these expectations and strive to ensure that we protect the confidentiality of this information. Five Redwoods LLC reserves the right to collect and monitor all transactions from our website and emails. End-users will not necessarily be told (unless the notification is required by law) that a transaction or interchange in which they are participating is being monitored or recorded. Monitoring and recording transactions or interchanges may be initiated, for example, if we suspected a in security or some other problem that would make it appropriate to monitor or maintain these records. It is the policy of Five Redwoods LLC that non-public, personally identifiable consumer information may only be disclosed to third parties when it is required or allowed by law (such as, but not limited to, responding to a subpoena or court order,reporting information to legal authorities, regulatory agencies, or other appropriate investigators in connection with a legal investigation or similar matter). Bottom Line, we do not disclose any nonpublic, personally identifiable end-user information with any third party advertising firms.
Returns & Replacements: Unwashed, unworn or defective merchandise may be returned by mail within 30 days of original purchase date for an exchange or refund.